Delivery and Returns

 

Delivery of goods

Oscar & Millie products are designed and handmade in Manchester or sourced from our carefully selected partners. Goods will usually be dispatched within 2 working days via Royal Mail or Courier. If you need something more quickly, please contact us before ordering.  During busy periods our dispatch time may take a little longer. 

Standard Delivery – £4.99 (UK mainland only)

Large and bulky items – £8.99 via Courier

UK offshore and International standard delivery – please contact us for a price as this depends on location and product

 

Refunds and returns

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to return the goods back to Oscar & Millie.

If you are not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that items must be returned to us within 14 days of receipt, in an unused, pristine condition with the original tags attached and free from any animal hair. Oscar & Millie will refund the purchase price minus basic P&P costs.

Unfortunately Oscar & Millie is not able to replace or refund items which have been tailor-made or personalised.

If you receive faulty or damaged goods please contact us and let us know the item fault. We want you to be extremely happy with your purchase and strive to deliver excellent quality products and customer service. Where an item is returned because it is faulty, you will not be required to pay for the return postage costs.

OUR LOCATION

Longford Cottages

Manchester, M328PR

UK

 

Supporting

Dogs Trust

Cats Protection

with an annual donation

© 2020 Oscar & Millie